This website does not collect your personal information unless you voluntarily provide to us. This means that we do not know your name, email address or any other personal information just because you browse the website, unless you have created an account with us or fill in the forms when you book our travel services, when you want to become our collaborator or when you fill in the request form.
Information We Collect and How We Use It:
We use forms in which you give us contact information (including your name, address, email and mobile phone number) so you can book travel services. We ensure to use your personal information only when it is important for us to contact you regarding changes on our website, new travel services and special offers we think you will find valuable. If you would rather not receive this information, please see the “Change or Modify Your Information” to know how to change your communication preferences.
General Information Collected
To monitor website usage and improve the quality of our website, we collect and store in server logs general information, including but not limited to browser type, IP address, operating system, number of visits, time of visits, number of views of particular pages, time spent viewing the site, and return visits to our website. We do not track individual users’ visits to our website. At time, Cityinsight.vn may share this general information with the third parties for the limited purpose of reporting the overall usage of our website, or to comply with applicable law. We do not share any information about specific users.
Information Collected from Surveys
From time to time, we may conduct online surveys via pop-up windows on our website. Participation in such surveys is completely voluntary and you therefore have a choice whether or not to fill with information. In general, the survey information will be used for improving our service to meet your requirement and satisfaction only. We commit not to sharing this information with any third parties. Information Collected from Financial Transaction
Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and is used only to complete the appropriate transactions. Our database stores only the last four digits of your credit card to complete the verification and approval process.
Cityinsight.vn uses e-mail to notify our members or clients about changes in the status of their bookings, changes in the database on our website, or when new services or features are added. As part of the service, Cityinsight.vn may send e-mails of notifications whenever there are special discounts, new products added, or new features developed. Our e-mail list is confidential and is never sold or given to third parties.
Please note that Cityinsight.vn will never send you an email requesting your password, credit card number, social security number or other similar personal or private identification information (‘Personal Information’). If you receive an email that looks like it is from Cityinsight.vn, but asks you for Personal Information, it is a fraudulent email and you should not reply or provide such information.
Disclosure of Information to Third Parties
Cityinsight.vn uses the services of third parties, such as interactive marketing agencies to assist us with marketing and promoting the website. These parties are contractually prohibited from using personal information for any purpose other than for the purpose specified by Cityinsight.vn. We do provide general information, not personal information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of Personal Information.
As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our website.
We know that our business will continue to evolve as we introduce new products. As such, we may need to change this privacy statement from time to time. All changes will be made here, so you are advised to regularly review our last updated version.