Terms and Conditions of Service - Cityinsight
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cityinsight / Terms of Use

We always welcome you to visit our website, Cityinsight.vn. The following Terms govern the use of this website. By visiting the website or use services provided on the website, you have expressly agreed to be bound by these Terms and to follow these Terms as well as any applicable laws and regulations. Your failure to follow these Terms may result in suspension or termination of your access to the website without any notice. We reserve the right to change the Terms at any time without notice.

www.Cityinsight.vn is designed to not only specialize in the most exclusive Vietnam day trips, but also provide users with a wide collection of travel stories and updated news which we think to be useful for your travel to Vietnam. The website is covered with full information of fantastic Vietnam day tours of diverse styles for you to choose from culture, art and architecture, natural sightseeing to cuisine experience. In addition, clients to this website are also provided with free consultancy related with travelling in Vietnam. Our top goal is to facilitate all visitors to enjoy their every moment in Vietnam, even the shortest ones.

2.1. Information Use Regulations Cityinsight & Company reserve all proprietary rights to the content and information displayed on this website including tour information, price, booking form and all other travel-related news and information, as well as infrastructure used to provide such content and information. Besides, our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. If you are using this website, you must agree not to use its contents or information for any commercial or non-personal purposes (direct or indirect), and unlawful or prohibited purposes.
In case you may make copies of any travel services, posts, images and videos as well offered through this website, you agree not to modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, or services obtained from this website. If you are a hotel or any third-party that needs our information for commercial purpose, you must refer to us for permission and note our link.

2.2. Indemnification
If you are using the information on our website, you must agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
– You or on your behalf in excess of the liability described above; or
– By third parties as a result of
+ Your breach of this agreement or the documents referenced herein;
+ Your violation of any law or the rights of a third party; or
+ Your use of this website

In order to use certain features of the Site, you may be required to register with Cityinsight.vn. Your personal information will be treated by Cityinsight.vn in accordance with our Privacy Policy. In consideration of your use of the Service, you agree that any registration information with which you provide Cityinsight will always be your own personal information and is accurate, true and complete. Cityinsight reserves the right to suspend or terminate your account, in its sole discretion, and refuse any and all current or future use of our service to you, or any portion thereof, should you fail to abide by the Terms of Use or you provide Cityinsight with any information that is not your own or inaccurate, untrue or incomplete.

To make your tour booking online with Cityinsight.vn, please click on the “Search” box at www.cityinsight.vn, or call (+84) 989 383 767, or email the following information to [email protected]:
• Your full name (as it appears on your credit card if you pay by credit card)
• Your nationality
• The exact starting date of the trip you prefer
• The payment method you would choose (your credit card details)
• Number of adults, and number of children (ages specified) accompanied (if any)
The booking is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.

– For all bookings made at least 3 days prior to departure date: Customers can make immediate payment
– For bookings made within 3 days prior to departure date: Customers can submit the request form but cannot make immediate payment. We, then, immediately check the availability and reply you within 1 working day. You can also contact us immediately via our hotline at +84.989.383.767 or Live Chat with our Customer Service Staff.
For payment of our service, Cityinsight.vn accepts following methods:
– Option 1: Pay through all major Credit cards (through ONEPAY)
You can purchase directly on our website when your booking is completed, or we can provide you with a secure link via email after the services have been confirmed. In both ways, we will only proceed with the payment after your reconfirmation.

– Option 2: Pay through www.paypal.com using your credit card
You also can make your payment by credit card via the PayPal platform. Our Paypal Address: [email protected] Please select Paypal for payment methods at the last step of application to process payment or make payment at a later date by log in your account.

– Option 3: Bank transfer
You can make the payment directly to our bank account:
Our account information:
Account name: Bui Trung Thanh
Account No.: 664 667 39 (pay by VND) – 664 670 39 (pay by USD)
Bank name: Asia Commercial Bank (ACB)
Bank address: ACB – PGD TRAN DUY HUNG, 216 Tran Duy Hung, Hanoi, Vietnam
Swift Code: ASCBVNVX

– Option 4: Pay in cash at our office or directly pay to our staff at a specified address

Our office address
Vietnam Discovery Travel JSC
Address: 23rd Floor, Vinaconex 9 Building, Pham Hung Road, Me Tri Ward, Tu Liem District, Hanoi, Vietnam
Office number: (+84) 2473.005.333 – Ext 212 or 214
Working hour:
+ Monday – Friday: 8:00 am – 5:30 p.m
+ Saturday: 8:30 am – 11:30 a.m
(Vietnam Standard Time is GMT +7)

By booking a tour at www.Cityinsight.vn, you accept and agree to the relevant cancellation and refund policy of that tour. Please be kindly informed that you may be charged for your cancellation. Hence, we recommend that you carefully read our company’s regulations on tour cancellation and refund.
– Cancellation made equal to or more than 15 days prior to departure date: Full refund
– Between 10 – 14 days prior to departure date: 70% refund of reservation cost
– Between 5 – 9 days prior to departure date: 50% refund of reservation cost
– Between 3 – 4 days prior to departure date: 30% refund of reservation cost
– Within 2 days or now show: No refund
The specific cancellation and refund policy of each service is clearly published at the service voucher sent to you after payment via email. Please be reminded to read through carefully before coming to Vietnam for your trip.
Please note that certain rates or special promotions are not applicable for cancellation or change. If you wish to review your booking, please revert to the confirmation email and follow the instructions therein. If you wish to delay-modify-extend-cancel the tour booking please inform us as soon as possible via email ([email protected])

Our website may contain links or produce search results that reference or link to websites wholly owned and controlled by third parties (“Third-Party Site”). Cityinsight hereby disclaims any responsibility or liability for the accuracy or inoffensiveness of the content or information that is contained and/or provided by the Third-Party Sites. By using the links to a Third-Party Site on our website, you agree that Cityinsight will not be liable to you for any damages or losses from your use of the website to link to the Third-Party Site.

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

User hereby grants to Cityinsight and its affiliates an irrevocable, transferable, paid-up, royalty-free, perpetual, unrestricted worldwide license to use, reproduce, translate, sublicense, copy, print, display, modify, edit and create derivative works from and distribute or otherwise use and reproduce any information or materials, including, but not limited to, reviews, messages, comments or content that users post, upload, submit or transmit in areas on the website without compensation, notification or other consideration to the user in any medium (now in existence or hereinafter developed) and for any purpose, including commercial purposes.

Cityinsight reserves the right, but undertakes no responsibility, to review, edit, alter or delete any material provided, or any part thereof, submitted or uploaded on the website by the user, in its sole discretion, without notice. Cityinsight has no obligation to display, authorize or otherwise use or display on the website any reviews, comments or other materials or information submitted or provided by the user.

Cityinsight hereby disclaims any responsibility or liability with respect to any information or materials posted by others, including defamatory, offensive or illicit material, or other material or information that violates the Terms of Use herein.

The performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Cityinsight.vn’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by this website with respect to such use. Any rights not expressly granted herein are reserved.

By accessing this site and using its services, you unconditionally agree with our Terms of Use and the Privacy Statement. This means you agree to comply with the terms that govern the use of this website and its services and that also govern all information provided by you and other users to Cityinsight.vn.
For any questions or matters regarding the above information, please do not hesitate to contact us at:
• Tel: (+84) 2473.005.333 – Ext 212 or 214
• Hotline: (+84) 989 383 767
• Email: [email protected]